Support Services

Tricon Supports Your Business Needs

Our services encompass comprehensive inbound, outbound, and technical support solutions. From handling customer inquiries with finesse to executing outbound campaigns seamlessly, we are equipped to provide top-notch assistance across the board. Our technical support ensures swift resolution of complex issues, keeping your operations running smoothly.

Inbound Support

Inbound Calls

Our Inbound Call services prioritize customer relationships and brand experiences, delivering prompt assistance for resolving queries and concerns.

Customer Query Resolution

Our team handles a wide range of customer queries, aiming for first-call resolution to enhance satisfaction and trust in your brand.

Product Information & Support

We provide detailed product information, empowering customers to make informed decisions by clarifying features and guiding through services.

Complaint Handling

Our highly trained team prioritizes customer satisfaction by addressing complaints promptly and professionally, ensuring you feel valued throughout the process.

Backend Support

We extend to backend support, managing tasks like order processing and data entry. This seamless support enhances customer experiences and streamlines business operations.

Technical Support

For technical businesses, we provide expert inbound technical support. From troubleshooting to software and hardware assistance, we ensure customers receive timely and effective solutions.

Outbound Support

Outbound Calls

We recognize the value of proactive customer engagement. Our Outbound Call Services aim to connect with your customers and prospects, providing valuable information and opportunities.

Lead Generation

Our adept team excels in identifying and engaging potential customers, fostering opportunities for business expansion. Using effective strategies, we generate high-quality leads primed for conversion.

Appointment Setting

Our team efficiently schedules appointments with prospective customers, streamlining the sales process and allowing your sales team to focus on closing deals.

Surveys & Market Research

We conduct thorough surveys and market research to glean invaluable customer insights. This aids in enhancing your understanding of your audience, refining products or services, and making informed business decisions.

Donations & Fundraising Calls

Understanding the significance of fundraising, we skillfully communicate your cause to potential donors. With empathy and professionalism, we encourage donations, ensuring a positive donor experience.

Data Collection

For financial businesses, we offer professional debt collection services. Our trained team handles these sensitive calls with tact and effectiveness.

Customer Follow-up

We maintain ongoing communication with your customers, ensuring satisfaction and addressing any concerns post-purchase. This fosters customer loyalty and retention.

Product Promotion

Our skilled team adeptly communicates the merits of your offerings, enticing potential customers to explore and invest in your products or services.

Technical Support

Troubleshooting

Our skilled team swiftly diagnoses and resolves technical issues, ensuring uninterrupted operation of your IT systems. Employing a systematic approach, we pinpoint the root cause of problems and implement effective solutions.

Software Assistance

We guide customers in navigating and optimizing software applications for enhanced productivity. From step-by-step guidance to troubleshooting software problems, we ensure seamless software usage and problem resolution.

Hardware Support

Ensuring peak performance of your IT infrastructure, we provide expert support for hardware-related issues. From troubleshooting hardware problems to offering usage guidance, we ensure smooth operation of your IT equipment.

Live Chat Support

Real-Time Assistance

At Ovex Tech, our Technical Support team is dedicated to promptly resolving technical issues. With expertise in troubleshooting, software assistance, and hardware support, we ensure efficient solutions to keep your operations running smoothly.

Multi-Channel Support

Enhancing customer convenience, we seamlessly integrate live chat support with email and phone channels. This comprehensive approach ensures a unified and responsive customer experience across all communication channels.

Proactive Engagement

Anticipating customer needs, we proactively initiate chat conversations based on user behavior. This proactive approach enhances service delivery and customer satisfaction by addressing queries and concerns in a timely manner.

Solutions  That Promote Growth

Partnering with TRICON means gaining access to a team of experts who are dedicated to your success. Here are just a few reasons why we should be your BPO partner of choice:
Extensive Experience

We take pride in our extensive track record of success, showcasing our ability to assist businesses of all sizes in achieving their diverse range of goals, ensuring sustained growth and lasting prosperity.

Cost Effectiveness

Our competitive rates not only provide excellent value but also contribute significantly to reducing your operational costs, helping you achieve greater financial efficiency

Increased Efficiency

Through the strategic outsourcing of non-core tasks, you liberate your team to concentrate on core competencies, empowering them to drive strategic initiatives and maximize organizational growth.

Enhanced Customer Satisfaction

Our focus on quality customer care ensures your clients receive exceptional experiences that build brand loyalty.

What our clients are saying about us

Customer satisfaction is a primary goal for our company

Ahsan Sana

Customer Success Manager at Muawin

Working with Tricon has been an exceptional experience. Their team consistently delivers outstanding customer service with professionalism and efficiency.

Yaser Hassan

Customer Experience Manager at Carlcare

We've been thoroughly impressed with the level of service provided by Tricon Their team is dedicated, knowledgeable, and always ready to go the extra mile to meet our needs.

Tülay Özbay

Customer Servıce Manager at Xıaomi

When you work with Tricon, you'll be surprised how easily they figure out the need and start building-up the solution.
In addition, you'll recognise how their enthusiasm and peace of mind make them a great business partner to work with.

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